Butterfly & Succulent Custom Epoxy 14 oz Mug – Green Glitter Galaxy Finish

PROCESSING TIME

The time I need to prepare an order for

shipping varies. Processing time is different from shipping, this is solely based on the time I need to complete your order, Shipping time is not included in the processing time or turnaround time (TAT).

Ready-To-Sell (RTS): Tumblers and other RTS items are processed and shipped within 3-5 business days.

Ready-To-Personalize (RTP): Tumblers and other RTP items are processed and shipped in 2-3 weeks (10-15 business days).

Custom Order (C0): 3-4 weeks (15-20 bụsiness days). This is not to say it will definitely take that long, but it could. Please

keep in mind when ordering, if you have a

large order TAT is expected to be longer.

CHANGES TO ORDER

Unfortunately, changes CANNOT be made

once your order has been placed. This is for your protection as well as mine. This includes but is not limited to, shipping address change, name changes, personalization changes, etc. Please be as specific as possible when giving information about what you want on your tumbler or item. Provide as much details as possible including name, quote, design style, colors etc. Please be sure triple check any spelling or grammar for any requested names and/or other personalizations added to your order.

Please ensure you have entered the correct shipping address. If you have entered the wrong address, and your order has NOT been shipped, you can contact me and I will try my best to change on my end. If any issues occur I may cancel and refund your order via store credit, and you will have to place your order again with the correct address, If your order has been shipped with the wrong address you will be responsible for contacting USPS to correct the address.You can also

attempt to make a package intercept on

their website. You will be responsible for any fees charged. If they are unable to make the change, and the package is sent back to me, I will cancel and refund the order via store credit after the package has been delivered to me, and you will have to place a new order. The refund will only include product price and will not include any shipping fees.

RUSH ORDERS

I do not offer rushed orders at the moment please place your order in a timely manner if needed by a specific date. All orders are worked on and completed in the order they are received, excluding RTS tumblers/items. I strive to get all orders completed by the estimated TAT.

SHIPPING

Once your order is placed, please allow

turnaround time & processing time to create and/or ship your tumbler or item and this does not include shipping time. Normal shipping days are Monday-Friday. Please be aware that I only ship out during those days, and may print shipping labels 2-3 days before actually

shipping your package out.

RETURN POLICY

Thank you for your purchase. I hope you are happy with your purchase

However, if you are not completely satisfied with your purchase for any

reason, you may return it to the store for store credit or an exchange. Please see

below for more information on my return policy

My tumblers are created from a stainless-

steel double walled and vacuum sealed. Every Tumbler is made with the highest quality Glitter, vinyl, and FDA Approved Food Safe Epoxy (Resin) that gives

each tumbler high shine and a glass-like smoothness finish after the required cure

time. Tumblers will keep your favorite

beverages cold 24+ hours & warm up to 8 hours.

Due to the handmade nature of these tumblers minor imperfections are sometimes unavoidable (specs of glitter into a NON-GLITTER cup). I make every effort to ensure that your cup is perfect before presenting it to you. Since all items

are handmade, and due to the custom

nature of the items, I will do my best to match any inspiration photos but cannot guarantee that they will look the exact same as pictured.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase

date. All returned items must be in new and unused condition, with all

original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at

ryanmariesartistry@gmail.com to obtain a Return Merchandise

Authorization (RMA) number. After receiving a RMA number, place the item

securely in its original packaging and include your proof of purchase, then

mail your return to the following address:

Ryan Marie's Artistry

Attn: Returns

RMA #

2885 INDIAN SPRINGS DR

CASPER, WY 82604

United States

Please note, you will be responsible for all return shipping charges. I

strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, I will

process your return or exchange. Please allow at least seven (7) days from

the receipt of your item to process your return or exchange. I will notify

you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

Customized/Personalized items

For defective or damaged products, please contact me at the contact

details below to arrange a refund or exchange, Please Note Sale items are FINAL SALE and cannot be returned.

I RESERVE THE RIGHT TO CANCEL

AND/OR REFUND AN ORDER AT ANY POINT IN TIME DUE TO PROFESSIONAL OR

PERSONAL CIRCUMSTANCES. I HAVE THE RIGHT TO REFUSE SERVICES AT ANY POINT AND ANYTIME FOR ANY REASON.

TUMBLER CARE:

-Hand wash only

-Avoid using abrasive cleaners and

Sponges

-Not dishwasher sofe

-Not microwave safe

-Do not soak

-Tumblers are sensitive to extreme

temperatures. I do not recommend

leaving your tumblers in the car for

extended periods, or in the fridge or

freezer (Leaving your tumbler in the fridge

or freezer can result in breaking the

vacuum seal which will not keep your

drinks hot or cold).

They are not shatterproof, so please

treat your tumblers with care! Epoxy can

crack or chip if dropped.

QUESTIONS

If you have any questions concerning our store policies, please contact us at:

(307)264-0867

ryanmariesartistry@gmail.com